211 Alberta – 24/7 Support for Post-Secondary Students

As the Government of Alberta announced last year, 211 Alberta is building a navigation and crisis support hub in collaboration with other service providers, including crisis lines and helplines like Kids Help Phone.

As a hub, 211 Alberta connects post-secondary students to the most appropriate resources, whether that be a campus food bank, a local crisis line, a government financial support program, or Kids Help Phone’s over-the-phone counselling service for youth and young adults. 211 makes it simple to navigate a complex system of resources, including on-campus, off-campus and virtual resources.

To improve access to mental health supports for post-secondary students, 211 Alberta launched 24-hour text and chat service for post-secondary students in February 2020 as a first step toward building the 211 hub. In July 2020, 211 Alberta phone service launched province-wide.

To access 24/7 support, post-secondary students across Alberta can now:

  • Dial 2-1-1
  • Text STUDENT to 211
  • Chat Online at 211.ca

211 Alberta is free, confidential, and available 24/7 in over 170 languages.


The 211 hub relies on a shared database of available services to provide referrals and ensure students reach the right services, at the right time, with the right information. Many services have changed during the response to the COVID-19 pandemic. Please ensure your institution’s information is up-to-date by reviewing your listings at ab.211.ca and contact [email protected] to suggest updates.